Service & UX Designerin | Facilitator

Contact

(+49) 162-844-58-64

Dortmund, Alemania

[email protected]

Skills

🔍 Research & Insights

Interview Moderation
Usability Testing
Data Analysis and Insight Generation
Requirements Engineering

🎯 Strategy & Planning

Service & UX Design / CX Strategy
Process and Customer Journey Mapping & Analysis
Digitalization of the Customer Journey
Design of Digital Solution Concepts
Project Management / Agile Methods – SCRUM

🤝 Facilitation & Collaboration

Workshop Facilitation
Co-Creation and Stakeholder Alignment

Certifications

B.A. International Negotiator

M.A. Strategic Marketing Manager

PDA Service Design

CPUX-F

CPUX-M

PSU-I

Digital Project Manager

Workshoper Master

Tools

Figma

Miro

Microsoft Office, Confluence, Jira

Contentsquare; Hotjar & Google Analytics

About me

Designing service and user experiences rooted in strategy, process, and real user needs. I help businesses turn complex requirements into clear, actionable, and value-driven solutions.